Project Description
A large west coast utility required a quality control and assurance program for internally constructed projects. The varied size and scope of projects, as well as dynamic project scheduling, made traditional craft inspection cumbersome, and the company wanted to emphasize ownership of quality by the internal workforce.

GTS Involvement
GTS facilitated internal subject matter experts in identifying the construction processes that tended to affect the quality of the finished product. These issues were ranked for frequency and impact to determine a “Pareto” distribution. Results were vetted against regulatory findings and other similar companies. QC processes were developed for the top ranking issues. A QA companion process was created for each QC item. A quality management organization was put into practice to set targets and address results discovered during QC and QA observations. The program is being piloted in one geographic area of the company and is expected to be expanded system wide.